Making GREAT first impressions

Cleaning = Higher Productivity

2011-07-28T06:07:00.002-04:00

I’m sitting here this morning, sipping my coffee and listening to a summer rain shower. It dawn’s on me, that this simple and enjoyable moment, and the calming effect, represents what Royal Services does for our clients. Like the rain, we not only clean the environment and make it fresh, but we also nourish our surroundings through increased productivity.

One source states:

Keep a clean office.
Clutter can easily lead to increased stress and decreased productivity. Keeping a clean office and encouraging your employees to clean their workspaces are good ways to instantly boost productivity. Eliminating the distraction of a messy office is a simple way to help your employees focus.

I know with my own office this is true. Royal services not only makes a GREAT first impression to your patrons and new business…we make a more productive experience for your staff. This is exactly what we will be doing for a call center that has been built out recently. We will be going to detail the entire space, prior to staffing and training. H&R Block understands the importance of productivity, and has partnered with Royal Services to make their staff more productive.

How can we help your staff become more productive?

Exceeding Expectations

2011-07-11T10:21:00.000-04:00

Exceeding Expectations

Royal Services had the pleasure of working with the team at Garden Fresh Salsa in preparing a new space for their offices. A job this size is not the easiest to estimate…office space of 10,000 SQF, but we did it, and our proposal was accepted and now the real work was about to start. I am thankful for the crew that Royal Services has put together for jobs just like this. We are to the point that the crew ran itself as I went to make other sales of new business, and the time line was met.

The first day in; we tackled Janitorial and scrubbed all VCT floors so Floor Finish could be applied the following day. The third day all Janitorial was completed and the ceramic floors had received a grout treatment. The fourth day was carpets…and the following morning we walked the property with the manager of Garden Fresh who was thrilled with his Royal experience and the quality of work we represent. "You have exceeded my expectations" is the phrase that was used.

How do you exceed your clients expectations? With Royal Services we do what we do, and we do that job well. Every one of us takes ownership of his/her work, and have the pride to finish the job correctly. We want to make those floors shine (yes…we saw the reflections of the overhead lights in the floors). We want all finger prints and smudges gone, and most importantly we want those clients that appreciate the value in what we do, and the pride of how we do it.

As the owner and founder of Royal Services, I am proud of my staff, and how we do our job…EXCEEDING Expectations!

Are you putting your best foot forward?

2011-06-22T12:22:00.001-04:00

If the eyes are called the windows to the soul, then your business's front door is the first thing that is involved in making a GREAT first impression. It's important that you clean the path to your front door (according to Feng Shui), and let's be honest, who are you impressing with stepping around this and that to get through your business door? Clean…orderly…and debris free let's the positive energy flow into your business, not to mention that attractive business curb appeal that you have created. A welcoming experience is welcoming not only existing patrons, but new prospects as well.

How much time does it take a staff member to spot the glass in the front door periodically throughout the day, in between Royal Services visits? This small investment of time, is perhaps the single most thing that you as a business owner can do to welcome customers and guests. "If they don't have pride in the appearance of their business, then how can they take pride in their work, product, service, etc…" is a comment that I received about the importance of an entrance. Another comment "The entrance has to be clean and welcoming; no clutter. If the appearance of their business isn't important to them, how much attention will they give to their customers". Finally Janir offers "The façade is the window to what the company has to offer. Clean face, clean business".

Consider Royal Services to de-clutter, polish, and show that you take pride in your business, your product or service, and your customers. We want to help you and your company with your business curb appeal, and to create an entrance that attracts clientele and business, while making that GREAT first impression.

We are in the midst of 'Salt Season'

2011-01-26T09:20:00.001-05:00

Late January…we are in the midst of winter and also "Salt Season". In Michigan this is a common site when we walk into a building, either an over-zealous service thought that it would be better to dump an entire bag of salt right outside your business door, or your greeted by those less than attractive residue marks (Salt Stains) on your hard surfaced floors and carpeting.

GOOD news…there are things that can be done prior or in-between Royal Services coming in to make that continual GREAT first impression. A few easy tips to assist in the continual great first impression includes having a vacuum near the main entry door for a periodic vacuum patrol during the work day. Carpet runners and runner service should be YOUR best friend this time of year. Human nature of walking on a carpeted runner is natural, like walking on a runway, and at the same time, a lot of the moisture and ice repellants are left there, on the carpeted runner and not all over your building. Take a moment to leave a carpeted runner or door mat outside the door too, you'll be amazed at how much snow and slop will be left outside of your building. Keep a wet floor sign near that door, just as an extra reminder that caution is needed.

Contact Royal Services for other useful tips. On request, we will use salt stain neutralizer weekly to assist in those heavy salt stain areas of your hard surfaced floor. We are dedicated to our business partner network, and in working together to make that GREAT first impression in Winter, Spring, Summer or Autumn. How can we help with your salt stains?

Selling to the Generations: Baby Boomers, X, Y or Z?

2011-01-17T06:47:00.001-05:00

I was attending a meeting this past Friday…and the discussion turned from the normal course that these meetings take, to the concept of send out cards vs. hand written cards. The participants in this group range from Baby Boomers, X Gen and Y Gen…what a great mix and a diverse set of perspectives. Interestingly…our youngest member of the group nailed it right on the head (in my opinion), saying that the message delivered, depending on the generation your addressing can take place in a text (Y Gen)…email (X Gen)…or handwritten form (Baby Boomers). This of course is not all inclusive…I do consider myself computer and technology savvy, but what an interesting idea and started me thinking how does this apply to the messages that we deliver in our day to day business? This could be an endless discussion, but one that I think all business owners need to consider in promoting our businesses.

Royal Services promotes a clean environment that's important no matter what generation you are from, but I know that for our younger audience 'green' is a HUGE buzz word. Now I am wondering, do I expand the vehicles of delivering my message? Do we tweet, text, email or eblast to get the word of CLEAN to the streets? Chazzano Coffee and Dino's Restaurant (both of which are in Ferndale) use all of these vehicles, and also have included Video clips into their marketing….and using them ALL very effectively.

Regardless of the market that I am targeting, Royal Services will work with your staff to make that GREAT first impression for your Boomers, X Gen, Y Gen or even Z Gen walking through your doors. Tweet…Text…Email…or even drop us a hand written note or phone call…we want to know how we can help you and your staff promote a clean environment! Getting the word of CLEAN to the streets…Royal Services.

Reaching Out and Touching Opportunities

2011-01-10T10:22:00.000-05:00

A very basic concept but at the same time one of the major building blocks for growing our businesses. It's so easy to find other things that need to be done…Busy Work…but by keeping our pipelines filled on a daily basis, we create the building blocks for success. The simple idea of reaching out and touching 5 new people or opportunities a day is crucial to keeping our pipeline filled. Speaking to a group of people, passing and receiving a business card, suggesting to meet for a coffee to learn about each other's business are all great ways to reach out and touch people.

The benefits: You may meet some fascinating individuals, as well as future business opportunities. You may create a new friendship, or you may create an amazing referral source for future business. For myself, I have met and developed all of the above, and find myself blessed with the acquaintance of these people. A simple cup of coffee, handshake and a good conversation are a great way to touch those individuals that mean so much to Jay McMillan and Royal Services.

Like my business, make a GREAT first impression when you reach out and touch these opportunities. There is no investment, but you may find yourself enriched with those that walk into your life. Now…go out and fill your pipelines with new opportunities. Enjoy the time, it's quite a rewarding experience.

2010 ROCKED!

2011-01-05T09:10:00.000-05:00

Now that 2010 has been pretty much wrapped and put on the shelf, looking back…it was another year of growth and evolution. Royal Services reached new heights in business, and I continue to be blessed with a strong staff, solid partnering businesses and an ever growing network of friends and business associates that support and take me to task in many different forms.

After doubling my business in '09, Royal Services hit it hard again this year closing with a respectable 44% growth. I am looking ahead in our continual evolution as I create a sales team, and plotting the path that Royal Services will take as we enter a new decade. This is an exciting time in business, with so many opportunities in front of us, and our list of quality associates continues to grow.

Community will continue to be such a strong part of Royal Services and more important... myself. Seeing Ferndale continue to embrace diversity, grow, and become a collage of many sorts of business is exciting, but more exciting is that I can be of assistance, largely through the Ferndale Area Chamber of Commerce. If you're not a member, reach out to me, I would love to invite you to a coffee connection to see how we network 'Ferndale' style.

So…a BIG thank you to all that have been involved with myself and Royal Services. We are excited and ready for 2011, are you? Let me know how we can help you 'make a GREAT first impression'.

We Are Changing!

2010-10-25T20:18:00.001-04:00

I look at how far Royal Services has come, and where we are going. Change is inevitable, and with change comes challenges and growth. I would like to take a moment to welcome some of these positive changes to Royal Services.

Ryan Ehred has joined our Operations staff, working in all areas of operations, and learning as he goes. He has mastered from toilets to floor care, focusing on making a GREAT first impression, while realizing the importance of servicing the customer. Craig Carlson has joined our administrative staff, and quite frankly, I'm AMAZED at his IT skills. He gets my ideas and brings them to reality through Excel and Quick Books. Carol Jackson and her company Bits and Pieces, Small Business Solutions is part of the line up as well, as she will be on assignment as sales coordination and fielding sale projects. As you can see, things are rolling and I'm thrilled with what each of them are bringing to the table. Welcome Ryan, Craig and Carol.

We are manned to welcome you as our new partnering business. How can we help you and your staff in making a GREAT first impression?

The Bathroom Diaries

2010-10-12T10:09:00.001-04:00

Oh, the stories that I could tell about bathrooms…you wouldn't believe. You may not think this, but if you're a public venue, with washrooms that your patrons use such as a restaurant, Café, or office building, your washrooms are on the front line when making a GREAT first impression. The subtle things need to be addressed.

One such story, I walked into the men's washroom and what met me at the door...the wonderful fragrance of urine. This was just cleaned a few hours before by Royal Service professionals, so the cleaning was not an issue. If you have this problem, besides the obvious that someone totally missed the urinal, chances are that you should change the urinal block but then also put a lime treatment or bleach down that drain to address the calcium deposits that occur from urine. Simple and yet very effective!

Simple things can be done in-between Royal Services visits to put on your best face with visitors. Periodically check the mirrors, sinks and chrome, they only take a moment to freshen up. Those receptacles in the woman's washroom stalls, DO NOT let them overflow…again, it only takes a moment. An air freshening system is affordable and quite effective. Set the internal timer, and let the device do the work for you. Call Royal Services for the little suggestions, we will be more than happy to make suggestions for easy upkeep in between our visits.

Are you in touch with the human side of your business?

2010-09-22T14:45:00.000-04:00

Recently, during a discussion with an old friend of mine, we started discussing the human side of doing business. I had prepared and submitted a proposal for cleaning her facility, that I feel is complete, competitive, and well put together, and then she asked about the human side of our business and if I would consider bringing on the staff of the competitive company. There is a human side to every transaction that we do, and of course I asked of the current staff who does she consider the best. After she told me that woman that does the washrooms (there's 33 on this property), I could understand and appreciate her concern for the people themselves.

We realize that we are only as good as how we train our staff and the people themselves. Of course I welcome the opportunity to discuss employment with these individuals. As Royal Services continues to evolve, we make room for those that bring to the table dedication, being detailed, and invaluable experience, while at the same time putting the Royal Services polish to the staff and the facilities.

How do you include the human side into your business? Do you take into consideration your staff, their needs and what each of them can contribute to you and your organization? I would love to know and get into a discussion on this point. We all can learn from each other and become better rounded business people.

Thank you Kim for contributing to this all so important subject.

YOU can be an ARTIST too!

2010-09-21T12:00:00.001-04:00

This past week, I had the pleasure of going to the ribbon cutting, grand opening and to welcome Michelle Lewis and the team of Painting with a Twist to Ferndale! In a word, can you say "FUN"? What a great space, a great concept and the staff are there to greet and facilitates your experience. Who knew…I even created a signed painting…which is proudly displayed over my desk! Let your inner artist out…have a great time…pour another glass of wine (does this add to the creativity?), and just enjoy. Party space for groups, great alternative to an evening out, date location, the possibilities are endless.

Take a moment, check it out, and go and meet Michelle and her staff. The cost is affordable and it will leave you with the feeling…WOW, what a GREAT time! Michelle, welcome to Ferndale. It's great to have you as a part of our business community. http://www.paintingwithatwist.com/ferndale/

I'm not tying anything about Royal Services into this entry, but of course, new opportunities are welcome.

Let go…have fun…and find your inner artist. You will be glad you did.

The power of YOUR network, I am always amazed!

2010-09-03T16:30:00.002-04:00

So…this morning has been filled with Networking opportunities. Are you keeping your eyes open for these opportunities? First stop was Snap Fitness in Ferndale, and I ran into writers that I know, sharing a great new carry out, Neighborhood Noodle. Next, after a shower, I was off to a meeting with the owner of my first cleaning company. We ended up taking about a path of opportunities for both of us…a comfortable conversation which uncovered new avenues for both. Now I walked into Chazzano Coffee and ran into a PR specialist that I have been wanting to consult with, looking around…a partner in M-1 Studios is here, the owner of eBootcamp and of course the owner of Chazzano is here. So, as I am going through my Friday, my eyes are open to my surroundings. You never know who or why you will meet people but it's always exciting when it does.

Now, let me share about my latest floor find! I found a matte/flat floor sealer and finish. Not all customers want a shine to their floors, but instead a sturdy finish that will relate to perhaps a more industrial look. With the change of season coming, Royal Services can create a slip resistant floor for you. This won't effect the beautiful appearance of your floor, or the durability. The only thing that changes is that your liability with slip and falls is so much less. Interested??? Feel free to email me at info@rsicleaning.com. Let me know and I will share the Royal Services experience. Happy Networking!

Treat Dreams satisfies your sweet tooth, right here in Ferndale!

2010-08-23T10:45:00.001-04:00

Scott Moloney had a vision and his vision materialized in one of the newest members of the Ferndale Community, Treat Dreams. A bakery and micro-creamery, and from what I've seen…ALL delicious. From the brightly colored shop on Woodward, to the whimsical decorations inside, Scott has set the stage for an amazing product. If you haven't been there, make a point to stop in. From personal experience, this stuff is GREAT! Scott is all about putting out a great product, while at the same time looking for ways to give back to the area. Make a point…stop in and treat yourself to Treat Dreams!

Of course, while you are there, take a look at the flooring behind the counter…courtesy of Royal Services, and I would have to say he has the best looking kitchen in Ferndale. A little scrub, and shine by Royal's professionals helps in making a GREAT first impression.

Welcome to the community Treat Dreams Team…we are looking forward to ALL your new flavors!

Giving Back

2010-08-20T07:58:00.000-04:00

Do you give back and why do you give back? For myself, the act of giving back is multi layered. I give back to say thank you for what has been happening. I give back just to feel good that I've helped someone else. I give back, where I can offer something that others may have difficulty with. There are no rules, no correct or incorrect ways of doing this, and certainly the way or form of giving is totally up to you. As we all are hustling and bustling to get things done in our lives, take a moment to simply ask…how can I give back to the community. The proverbial stopping to smell the roses.

I thought that this blog, as I have been on hiatus from blogging would be non business, but giving my take on such an important subject that we often overlook. Take a moment to give back, the recipient will notice as well as you will just plain old FEEL GOOD!

What are YOUR pains?

2010-06-30T11:26:00.001-04:00

In our day to day lives, we come up with those situations that you just wished were taken care of. In business, I call these pains. As a problem solver, I need to make sure that Royal Services is solving our partner’s pain issues, making sure that the lines of communications are open and that the these issues are being sent. Pain issues are important for existing clientele as well as prospective business, we all have these pains and are grateful when these are addressed and corrected for us.

Royal Services is an expert at addressing these pains. These pains could be fingerprints or smudges, to larger issues, such as floor care or washrooms. No matter what the pain is, the important thing is that it’s important to the business owner that is looking to have their business make a GREAT first impression. Take a moment; let me know what your pain is and Royal Services can draft a plan in correcting these issues. Royal Services wants your business to make GREAT first impressions to everyone coming through your doors.

Just Look Down!

2010-06-09T08:36:00.001-04:00

Do you realize that one of the important parts of what I do in making GREAT first impression is at ground level? That mass expanse that surrounds our feet can have a lot of influence with the total appearance of the space. Take a moment and look down right now…is the flooring you are on clean or dirty? What is the floor made of? Is there it a dull or shiny finish?

Royal Services has your back on flooring issues. Are your floors carpeted, pigmented cement, stone, brick, CVT Tile, Terrazzo, or even raw cement? There are treatments that we use that can and will make a GREAT first impression. How about a satin finsh on a pigmented cement floor, with a non slip agent added in to the floor finish? We have done that and the results were amazing. A floor finish will not only make the impression that you are looking for, it will extend the life of your floor and make daily maintenance a breeze!

Look down…Look up…and call Royal Services to discuss and help with your floor issues today!

With the ban on smoking, doesn't your business deserve a fresh start?

2010-04-27T10:56:00.002-04:00

May 1st is just around the corner, and with the arrival of May 1st, arrives the ban on smoking in restaurants and bars. Royal Services and ServPro of Ferndale/Oak Park can assist bar and restaurant owners to clean their air, clean their carpets, clean their windows and clean their buildings to rid the lingering effects of smoking, while giving May a fresh start! The call is going out to all bar and restaurant owners to make that fresh, clean and NEW Great Smoke Free first impression. Royal Services and ServPro are teaming up to make this transition the easiest, and most efficient. Bar and Restaurant owners...give us a call!

We should be green not only on Earth Day, but EVERY DAY! How can it help your business?

2010-04-14T13:31:00.003-04:00

What are you doing for earth day? Clean...Green...Protect our environment! Do you want to know how being green in your cleaning and in your business, can give a boost to your marketing efforts? Send your green stories and cleaning tips to info@rsicleaning.com , we're all interested while helping our environment at the same time! Chime in...we WANT to know! Royal Services can tie it all together for you. Cleaning Green, and promoting your business.

When in Ferndale, visit one of our newest additions, Green Thumb Garden Center on Woodward. Stop in, and be amazed. Now talk about being good to ourselves and the environment!

Shaky Economy??? Have you looked at what's happening in Ferndale?

2010-03-31T11:24:00.003-04:00

Headlines: Ferndale Michigan - 20 new businesses are opening in a month!

Ferndale has that vibe...that feel...that is attracting new businesses to our area. The list is numerous, the list is impressive, and the list is changing the climate of our area on a daily basis. You all have heard me say that I LOVE living in Ferndale and having a Ferndale based business, and now I love being a part of this powerful change. Royal Services is there for all of our new neighbors and future partnering businesses in making that GREAT first impression as they prepare to open their doors. We will partner with our new neighbors to focus on putting a shine on their business, to attract not only new local clients, but clients from all over the metro area.

Do you have a new business concept that you want to explore? Consider Ferndale, there is a sense of community from many diverse backgrounds, there is a sense of creativity, and there is a sense of success! Ferndale...come and visit...and see the opportunities.

How does the lack of cleanliness reflect on your business?

2010-03-22T18:11:00.002-04:00

How does the lack of cleanliness reflect on your business? Perhaps more than you would ever imagine.

From the minute someone walks through your doors, they begin to form their opinions of your business. Royal Services will work with you to make that great first impression. A clean front door is your potential clients first impression of your business...then that leads to a clean and orderly waiting room or lobby. All of these areas attribute to making the all important first impression.

If you're a cafe or restaurant owner, this reflects in the cleanliness of your washrooms. Did you realize that if a washroom is dirty, then your patrons use this as a representation of your prep area and kitchen. Do you really want to risk having one of your patrons assume that your kitchen and food prep area are dirty? The importance of making that GREAT first impression is in every part of your business.

Royal Services welcomes the opportunity of sitting down with you and your management team to ask the simple question "How can Royal Services partner with our staff in making that GREAT first impression to our current and potential patrons?" Let's partner and take the correct steps to represent your business in the best light!

It's all about relationships!

2010-03-07T11:53:00.001-05:00

I find that one of the best ways to think outside of the box, to get new ideas and more importantly new business opportunities are through networking. Networking in the true sense of the word is forming relationships, and in the truer sense of the word, relationships that last. Personally I belong to 4 groups (not including the virtual environment), that all add in their own way new exposures, new ways of thinking and new relationships.

What a great way to promote my business, grow personally and professionally, and open new sales opportunities. What do I do…I make GREAT first impressions for my business partners through a clean environment, but what do I do for those that I have formed a relationship with? I offer ideas, my contacts, and the ability to put people together, and the stage to promote all of our businesses. The most important thing to keep in mind, never expect anything back from your efforts. Karma, givers gain, or however you would like to term it, I know that good things will come my way.

Interested? Let’s talk about how we can create that relationship, and promote your business, all while we are making a GREAT first impression!

New meets Old - Paper Street has the innovation and vision!

2010-02-26T07:25:00.003-05:00

One of the things that I love about being a Ferndale based business as well as living in Ferndale is the innovation, creativity, and the total VIBE that flows throughout our community. I recently had the opportunity to meet, tour and talk with the owners of Paper Street Motors and how they are opening their biz incubator in Ferndale! The concept is way cool, the space while a bit dirty at the moment (Royal Services can help on that side), is impressive with a creative feel about it, and the owners and founders, Andy and Jimmy are creating a buzz with this venture.

"Andy Didorosi, 23, is turning a 20,000-square-foot warehouse into a small business incubator. The idea, started and perfected by the Russell Industrial Center in Detroit, is to provide the ground floor for entrepreneurs by providing big spaces at small prices."

Royal Services would be pleased to partner with Paper Street to create the feel of this new venture, into an old building, while breathing life into both. Spotless, Sparkling, Clean and Green may be the key to thinking outside the box and creating a success story for Ferndale and Paper Street. Did I tell you how much I LOVE being a Ferndale based business and resident? Interested in a ground floor space at the Biz Incubator? Feel free to contact me and I will put you in touch with Andy.

Our Partnerships are growing! Sign up to join our family of partners.

2010-02-15T13:39:00.004-05:00

I often will take a moment to say thank you to our partners. I can't tell you how pleased I was to see that two of our partners were featured in the latest issue of Ferndale Friends. Snap Fitness in Ferndale and Chazzano Coffee Roasters were both featured in the current issue.

Snap and Chazzano are not only partners and trusted networking associates, but are also dynamite places to frequent. Both are customer service driven, and at both you are met with an open hand of friendship and you immediately feel comfortable and welcomed into their businesses. The last similarity is that both are serviced by Royal Services, in making a clean environment and making a GREAT first impression.

Thank you Snap Fitness in Ferndale and Chazzano Coffee Roasters for being part of the 41 member (and growing) Royal Services Family of partners. Who will take the spot 42, 43 and 44 in our partnership family (insert your business name here). Royal Services WILL help you make that GREAT first impression with your customer base.

Preview: Keep an eye out for a possible new look for Royal Services in the very new future..more to come on that as it materializes.

After the cleaning is done are you organized?

2010-02-08T15:47:00.002-05:00

A clean office or business place could lead you to want to look at the organization of the same space. Royal Services is associated with Neat, your home and office organization solution. Andrea Wolf chose to follow her passion for organizing and has an amazing business started with the same passion for the end results as Royal Services.

The combination of both companies will make life so much more clean and yes, organized too. The first time I spoke to Andrea about her business, I was so inspired that I wanted to come home and tackle my own workspace. I can so see the need for this service in all of our lives. Take a moment and look at Neat's website! http://www.neatorg.com/

Royal Services makes GREAT first impressions, while Neat organizes and makes your staff more productive. The strength of both will grow the front end of your business and the internal areas too! Clean and Organized...Royal Services and Neat.

What EXACTLY do we do???

2010-02-02T05:17:00.002-05:00

January is over with, and as we move into February it's time to do a series of what we do and how we do it, step by step. Our services and client mix continue to evolve, and as they do new opportunities are always on the horizon.

General Janitorial is somewhat of a ... general term, but it's the core of Royal Services. It could be called scheduled cleaning service, or nightly service, but the bottom line is that we come in, and clean our partnering company's facility to make sure that their business is being viewed in the best way. General janitorial includes vacuuming, dusting, polishing, interior glass, taking out the trash, and even polishing toilets. Each quotation is different and specified to what the partnering company needs done.

What do you need to be done in your business to make a GREAT first impression? Royal Services can address and solve your cleaning issues to the best of our abilities. Get the Royal treatment and make a GREAT first impression to your clients and the next piece of business that will be walking through your spotless door.

Welcome 2010!

2010-01-11T06:54:00.002-05:00

I don't know about you, but I am so excited about the New Year and the new decade that's arrived. I look at those that I am associated with, personal and professional, and I know that this is going to be an amazing ride this year.

What is your outlook for the New Year? We all have our challenges, but I think that the secret to challenges is that we learn a lesson and apply what we learn to those new opportunities that present themselves daily.

Royal Services not only addresses the cleaning of your business to make a GREAT first impression through cleaning, floor care, carpet care, and cleaning with green products. Partnering with Royal Services also allows you to tap into a number of other services through my various networking associates. These are individuals that conduct business honestly, value driven and at a competitive price point to bring the client the best value possible.

Let Royal Services make a GREAT first impression for 2010!

THANK YOU!

2009-12-15T11:27:00.004-05:00

There are so many things that I have to be thankful over this past year, I thought I would take a moment to thank some of those that have been instrumental in an amazing year of making GREAT first impressions.

Networking has become a wonderful way to meet and embrace interesting people, but also to build personal and business relationships. If you haven't tried networking, there are those that I can introduce you to in promoting yourself and your business. BNI, the Ferndale Chamber of Commerce, and FernNet have been so instrumental in my networking efforts, as well as other amazing organizations.

I would like to give a special thank you to Seawell Business Solutions, as Ken Seawell has been there to support my decisions, guiding me through some rough waters and also being a trusted friend. YES he can be a pain in the behind, but only because he is doing with I wanted him to do...keeping me accountable. Take a look at his website, and if you want a "Change that you can see", set up a meeting to learn more about his services. http://www.seawell-solutions.com/ .

Finally, I would like to thank my partnering clients who continue to be supportive and refer me to others. This is the BEST referral that we can get or give, from a partner that is satisfied.

Thanks for an amazing ride in '09 and I am SO ready to tackle 2010!

Happy Holidays from our family to yours!

Customer Service is part of OUR business

2009-12-02T11:20:00.002-05:00

Royal Services successfully moves our customer service levels up a notch, through the addition of Tom South to our staff. Tom has stepped into the Operations Manager role, and if you haven't had the chance to meet Tom, you will and his eagle eye of cleanliness. Tom has successfully embraced Royal Services standards and is a welcomed addition for our staff as well as our partnering clients.

Tom, as the rest of the team, believes that making a GREAT first impression is important for our partners as they impress their patrons. If you haven't met Tom yet, you certainly will in the near future, as he is in the trenches inspecting work, manageing staff and looking for further ways to increase Royal Services customer service level to our valued partners.

WELCOME to the team Tom!

Chazzano Coffee, It’s going to make you sing!

2009-10-28T06:45:00.002-04:00

Chazzano Coffee just opened their new Café in Ferndale, where you walk through the door and are met by the fragrance of roasting coffee, a space that is welcoming, friendly smiles and kind words by the staff. You look and there is Frank Lanzkron-Tamarazon, the owner and inspiration genuinely speaking with customers, introducing them as if they are family, making sure that this experience will lead to many more. I am blessed in thinking of Frank as a friend and an associate, but also a model of a man that freely gives to others. Chazzano is more than just amazing coffee, it’s Frank and his staff, and it’s the opportunity to share in this man’s vision.

Royal Services has a similar vision as we promote our partners and their businesses. The GREAT first impression that Frank has made is the same that Royal Services does for our partnering clients, creating a welcoming atmosphere for THEIR staff and patrons. Clean lines, a good feel, and smudge free all showing those walking through the door that our partners take the pride in their business and want all to be welcomed. Does your business welcome your patrons? If not, let Royal Services show how we can assist.

The next time you are in the mood for a great cup of coffee, to feel like family, and a place to make new acquaintances and friends, find your way to Chazzano Coffee. Frank and his staff are waiting to make your visit memorable. https://chazzanocoffee.com/

Did you remember to say Good Morning?

2009-10-20T06:17:00.003-04:00

I learned this a long time ago. I try to always greet and say good morning or good afternoon to all that I come in contact with. A friendly face and friendly word can set the tone for a conversation; can spread a few kind words or even open doors in the not so distant future. The truth is that it takes no effort, and makes you and the recipient feel good. I told a friend a month ago that the power of the word is amazing, but the power of your actions is lasting. Saying Good Morning or Good Afternoon combines both words and actions. Give it a try!

One day, I was in one of my client’s buildings, and saw someone I didn’t know. Of course I said “Good Morning” and offered a smile. I introduced myself, and he did the same, saying that he worked for Professional Renovation Services. I passed my business card, and said if you would like to meet sometime, I would welcome the opportunity, but in the meantime, have a great day. This random sincere gesture, resulted in a phone call from his company, resulted in a new client and our first job doing post construction work with our new customer, and resulted in a new partner in Professional Renovation Services. This is the type of company that you wouldn’t normally get exposure to, but I can say that the work and innovation that they do can be from quality to hip and urban. Welcome PRS to the Royal Services family of partners!

Did you say Good Morning or Good Afternoon Yet?

Networking or forming GREAT Personal Relationships...I choose Relationships!

2009-09-30T08:04:00.002-04:00

WOW, let me take a moment to relay a compliment that I received yesterday. Many of you know that I network (form great personal relationships) more and more. Well, 2 people that I thought would have great synergies; they finally met at a non-profit event this past week. Yesterday, one of the individuals came up to me and thanked me for taking the time, going the extra mile, to make sure that they each knew about each other’s business. It may take a little extra effort on my part, but the end result is so worth it, as I watch 2 individuals look at the possibilities of what can be created between their 2 businesses.

So, when you refer someone, take the time to make sure it’s qualified, take the time for a warm PERSONAL introduction, and if at ALL possible, take the time to be there for the first meeting, allowing your relationship that is already there to gap the 2 referral sources. MOST importantly, don’t expect anything in return. Karma will always find its way back to you.

OK, putting away my soap box. Have you made a GREAT first impression lately? Royal Services can show you how. We have at Parks Title in Royal Oak, and would be pleased to partner with your business to help make that GREAT first impression too! Check out our site for services, our core values and how we will help your business!

We broke RECORDS!!!

2009-09-21T15:30:00.003-04:00

First of all, I need to welcome new partners: Parks Title in Royal Oak, Panera Café in Farmington, and Anytime Fitness in Berkley and Madison Heights. Parks Title came on board with their Royal Oak building, which has been started with great reviews! Panera Café in Farmington is underway and on the schedule, and Anytime Fitness will be started tomorrow! Thank you to all for creating a record breaking week for new client start-ups.

In addition, I am so pleased with the launch of the Royal Services website. I’ve had compliments and comments from so many. It is truly appreciated. Thank you Aimee and the ACI team for being SO helpful as we worked through this. Take a moment to look around and learn more about Royal Services. http://www.rsicleaning.com/

From literally being in the trenches this week, being in touch with the front line of cleaning and our fight for making the all important GREAT first impression, I still get the same thrill as I take a last look at a finished space, as we are leaving a building. I often wish I could be a fly on the wall to see the expressions of those coming in the next day.

How can Royal Services help you make that GREAT first impression? Consultations are complimentary, so take a moment to schedule yours! General Janitorial? Professional Floor Care? Cleaning GREEN? Carpet Care? Trash Outs?

Can you afford NOT to make a GREAT first impression?

2009-09-08T10:01:00.000-04:00

What does a great impression mean for you and your business? In my opinion, it means any number of things.

At Royal Services, we make GREAT first impressions. The things that most businesses take for granted, are the things that most clients notice. Fresh Smell, Spotless Glass, Sparkling Chrome, Straight lines create positive feelings about you and your business. Don’t first impressions matter?

Now, ask yourself can you afford not to make that all important GREAT first impression. What would your business losses be if your office doesn’t put across the correct message? If you own a restaurant, can you afford to leave clients with the impression that your kitchen is filthy because of the appearance and cleanliness of your washrooms and front of the house? Being partnered with Royal Services is an investment in your business, in assisting you in putting your best foot forward, no matter what your business is. Shouldn’t you be concentrating on your business? Let Royal Services take care of the dirty stuff.

If you want GREAT first impressions, Royal Services can do that part for you! Call today for your appointment!

How can Royal Services help support your brand?

2009-08-25T10:04:00.003-04:00

I look at Royal Services as being partnered with our clients, and so I ask “How can Royal Services help support our client's brand?”

One way, is through increased supervision in making sure that the cleaning staff is doing their job properly, and having our supervisory staff check the work. The additional layer of customer service gives our clients and partners the peace of mind that we care, and the job is done to Royal Services standards and most importantly to our client’s standards.

Another way is to support our customer’s brand. How would a client that’s in the wellness industry (as I refer to it) such as a Yoga Center, a Martial Arts Center, a Gym/Physical Fitness Center, or a Chiropractor benefit from Royal Services cleaning their business with GREEN products? The cleaning with green products and with green methods can support our clients, as they market their business.

A third way is taking full advantage of the services that Royal Services offers and the convenience of a one stop shop in the overall appearance of your business. General Janitorial, Window Cleaning, Professional Floor Care, Carpet Cleaning, and Trashouts are all offered at Royal Services, creating a complete package for our business partners.

How can Royal Services help support YOUR brand?

Next time you’re at the urinal or toilet…look around!

2009-08-17T07:52:00.000-04:00

Have you ever walked into a washroom at a restaurant or somewhere you do business with and find that it’s NOT in the best shape? Is it just plain dirty, or offensive? MORE importantly, does it make you wonder about the rest of the business, and if this is what they are expressing to their patrons, is it reflective on how they do their day to day business? I would say YES!

If it’s a restaurant, do you realize that a dirty washroom directly equates to our perception of the kitchen and prep area? We ask ourselves, “Do we REALLY want to eat here?” I know I ask myself that, as well as 88% of a poll that was taken about Dirty restaurant restrooms. Royal services can clean, sanitize, polish that porcelain and chrome, make the tiles shine on the walls of your washrooms and your place of business for that all important GREAT first impression.

Panera Café’s is the ideal place to stop and have a cup of coffee, pastry or lunch, and look around at a business that put’s their best foot forward with every client that walks through the door. YES, take a look at their washrooms too. Panera and Royal Services are of the same opinion that a clean restroom DOES make that GREAT first impression.

“WOW, it even FEELS clean!”

2009-08-14T07:57:00.002-04:00

Welcome Snap Fitness Birmingham to the Royal Services network of partnerships!

The biggest compliment that I can get from a client, and more importantly a NEW client, is the surprised look when they walk into their business the first time after Royal Services has been there. That’s what happened last night! Last night we were finishing our first visit, which was an extra deep scrub. John, one of the owners of the franchise, stops in to find myself and staff just finishing up. He was in awe with the quality of work. “This place looks clean, smells clean, and even FEELS clean” as he was standing in the middle of the gym. The finished product of our visit was amazing. This is one of the top reasons I do what I do…the finished product and the reactions of the clients when they see their clean business.

Snap in Birmingham now understands what it means to make that GREAT first impression. Now, are YOU going to be the next business to ask Royal Services, “How can I make a GREAT first impression to my patrons and prospective clients?” Take a moment and email or call Jay McMillan for an appointment to meet, and take the first step to create your own great first impression.

Ferndale and Birmingham are on the Snap/Royal Services band wagon, now it’s YOUR turn!

Make Cleaning a SNAP with Royal Services!

2009-08-11T08:54:00.002-04:00

Have you noticed that the health club market is becoming more and more competitive in pricing? I have, but price is only one part of the equation. The other things that I look at include the equipment, the atmosphere, the helpfulness and knowledge of the staff, and the cleanliness of the facility.

Royal Services is proud to be partnered with Snap Fitness in Ferndale. I can say that all of the pieces of the equation are there to make and create the experience that I want and NEED! Royal Services does our part in the partnership in promoting wellness with a welcoming, and clean atmosphere as our members and potential members walk through that door.

Let Royal Services help market YOUR business and welcome those new and existing clients with that GREAT first impression. Set up that appointment NOW!

OH, and take a moment to check out your local Snap Fitness. I know you’ll be as impressed as I am with the staff and facility!

Good for the Body, Mind and Soul

2009-07-28T09:02:00.001-04:00

Yesterday I was standing in the bank and the owner of Greenleaf Body Works sees me and says “I was JUST talking about you and your company! Two store fronts down from my studio they are opening a new yoga studio and the owners are looking to contract a cleaning company”. I stopped into the new studio, and after looking around, mentioned that Cleaning GREEN is the way to go for Yoga Studios!

Yoga is good for the body, mind and soul. Being environmentally correct should be part of their brand and venue, and Royal Services can help them with that! Feel free to contact me about our green cleaning ideas and how to promote this to YOUR patrons.

We welcome referrals at Royal Services to your yoga studio or fitness center. Royal Services would be pleased to partner with these styles of businesses, and at the same time, offering ideas via conventional cleaning or green products. Royal Services makes GREAT first impressions.

For those followers that asked about the restaurant in Grand Rapids that was a LEEDS certified building mentioned in the July 16th post, its name is The Green Well Gastro Pub. If you find yourself in Grand Rapids, take the time and visit for a drink, a meal, and an experience.

A Penny Saved is a Penny Earned!

2009-07-22T07:30:00.001-04:00

Here’s an age old trick of my trade that’s still being used. The management or owners of a building love to place pennies in various spots throughout a building or space that is contracted to be cleaned. That way I swear that they think “OH, they will be caught this time for cutting corners”! If the penny is still in the same spot after cleaning is done, they can ask, was the building REALLY cleaned thoroughly?

At Royal Services we ARE thorough and we are not going to walk away from money! My staff is instructed, if they see a penny, pick it up, it goes into their pocket and make sure that the space is cleaned as always, because their Royal Services Supervisor is right behind them checking their work.

NO corners left unturned or ignored. Detail is our middle name, and you’re going to be pleased with the finished results, and of course it goes without saying, you’re going to be making that GREAT first impression!

Now back to the story. So, on one scheduled clean there were pennies all over the place, I was there that time, collecting the pennies and making sure that the cleaners were doing their job properly. I collected 40 pennies from that one client. Taking the 40 pennies back to the manager I put them on his desk and said “Next time save the pennies, leave quarters. They go further because of inflation!” The manager laughed, I smirked and there has not been a penny left after that!

GOOOO GREEN for the environment and for your profitability

2009-07-16T15:30:00.001-04:00

I’ve been an advocate of the "more friendly environment" for quite some time, but last month is the first time I’ve seen a restaurant that has been able to be totally GREEN.

I was in Grand Rapids, Michigan enjoying a nice leisurely lunch with my good friend. The food definitely was top notch, kind of trendy and organic, and the setting trendy as well. I excused myself to use the washroom, and was so surprised to find waterless urinals. Those struck a cord and lead me to look around a bit, to find everything that I was looking at was re-purposed. I finally called over a wait staff and asked, is this building LEEDS certified? She was shocked with the question but quickly answered yes they were. They have even taken the food waste to a new level and repurpose it, as not to waste anything. Cleaning with Green products and at the same time, protecting our environment is something that more and more of us are doing. Royal Services can answer your Green questions, and gives our clients the choice of conventional products or Green products at a minimal up charge.

How will this help in promoting your business? Ride the GREEN tidal wave with Royal Services and increase your marketability to this new and growing interest. Call today to see how you can Green up your own business!

Shine! Sparkle and don't forget the Pizzazz!

2009-07-15T20:01:00.004-04:00

At a recent job, we were scrubbing, sealing and waxing a new bakery. The client wanted the retail space to shine, sparkle and have pizzazz! As we were working on the floors in the retail area, a local man walks by, pokes his head in the door and says “WOW, this looks nothing like it did before, the owner is really putting her best foot forward”.

Putting our best foot forward is what we all should be doing with our businesses. Does your business have the shine; sparkle and pizzazz that it needs to bring clients back time after time after time?

The most rewarding part of the afternoon, was when the client returned to her business to lock up. She looks at the floor, and sees her vision taking place right before her eyes. With the quality product that she is putting out, and the GREAT first impression that Royal Services helped her make, she knows she is off on the right foot. The best of luck with your newest addition to Marty’s Cookies, and many years of success Stacy.

What is YOUR pain?

2009-06-24T09:12:00.000-04:00

We all have pains that we are dealing with, especially in the day to day tasks of running our businesses. How to manage our staff? How to get more sales? How to get those new clients through the door? With all of these concerns that we all have in our day to day business, leave the cleaning concern and making that all important GREAT first impression to Royal Services.

Ask yourself, how my staff could be making the best of that extra time in building or harvesting new business? Does it really save money to have them pushing a vacuum or slinging a mop? Build your sales…Build your profits…Build your BUSINESS, and let Royal Services worry about the dirty stuff!

THANK YOU THANK YOU THANK YOU!

2009-06-11T08:16:00.001-04:00

It’s time to say THANK YOU!

Thank you to all our clients and those that are supportive as our business builds, we are kicking off our Customer Referral Program!

Saying thank you is a common courtesy that is so often forgotten. WELL, we certainly don’t forget! If you’re interested, simply ask me HOW!

Thank you to all for their continued loyalty and support. How can we help YOUR business make the BEST GREAT first impression possible?

Are you Number 1 for your customers?

2009-06-11T07:34:00.002-04:00

It’s good to have your efforts noticed.

I usually take customer statements in stride, but this one completely caught me off guard.

“I wish that all my contractors did what they said they would do, like Royal Services! IF there is a problem, I know that you and your staff are there and will take care of things.” For YOUR Royal Services management and cleaning teams, this is a core value. Customer service is never taken for granted.

It’s good that clients are noticing that we are there for them and their needs. Quality work, Going the extra mile, and making sure the client is happy with our service. How can Royal Services assist in the maintenance of your business?

Setting the standard in quality work, quality customer service, and innovative ways to address your cleaning needs.

Do you know what entices you about what you do professionally?

2009-06-03T09:18:00.002-04:00

I was asked this question by someone I had just contracted as a business coach...who has become a mentor and a friend. "What turns you on about cleaning?" A simple question enough, but a simple question with BIG impact.

My first implication was money, but money can be earned at any number of things. After thinking on it over night, I came to the conclusion it was the finished product. It was how the client or building looked as I or my staff was leaving out through the front door. It was the corners being spotless, it was the glass being smudge free, it was the garbage being taken out, it was the furniture arranged just so for the client's opening the following day. It was the fact that we were helping our customer make a GREAT first impression. Thanks Ken for opening my eyes and all the pushes in the right direction!

What entices you about your job? What drives you to succeed in your business and grow? I've answered these questions, and Royal Services has the staff ready and trained to step in to show you how! First impressions are LASTING impressions.

NOW, ask yourself "Do you know what entices you about what you do professionally?"

Royal Services = CUSTOMER Service

2009-05-28T17:12:00.003-04:00

This morning, at the end of an interview I was conducting, the phone rings...one of our newer clients calling with an emergency. Sewer backup into both washrooms, and the hall outside of the dining area of their cafe'!!!! I told them, not to panic, I will be there with staff in 30 minutes.

We walked in through the kitchen, took control of the situation and cleaned up the mess, disinfected, and got their odor problem under control, all before the lunch crowd hit the doors. The client was pleased, thankful, and up and running full service for their lunch crowd.

Quick response, and understanding that the customer is NUMBER 1, equals customer service. Don't you deserve to be NUMBER 1? At Royal Services, customer service is only second to the high quality work that we are known for. Contact us today to put your business in the Number 1 spot!

Are you making a GREAT first impression?

2009-05-27T19:27:00.002-04:00

A lot of us forget the importance of making that all important first impression. This is true not only personally and in business, but also in how our workplaces projects our service, our product, and our business values.

Keep in mind the small things that you may take for granted, these are the things that prospective clients are noticing as he or she is walking through your door. Royal Services can help you make the BEST GREAT first impression every time. Put your best foot forward to those prospects...have your receptionist keep that front door clean and smudge free, keep the magazines organized, greet your prospects with a smile and a kind word, setting their comfort levels.

Royal Services can help make these things easy for you and your staff. All quotations are complimentary, and make that first step in making your prospective clients comfortable in doing business with you!