Recently, during a discussion with an old friend of mine, we started discussing the human side of doing business. I had prepared and submitted a proposal for cleaning her facility, that I feel is complete, competitive, and well put together, and then she asked about the human side of our business and if I would consider bringing on the staff of the competitive company. There is a human side to every transaction that we do, and of course I asked of the current staff who does she consider the best. After she told me that woman that does the washrooms (there's 33 on this property), I could understand and appreciate her concern for the people themselves.
We realize that we are only as good as how we train our staff and the people themselves. Of course I welcome the opportunity to discuss employment with these individuals. As Royal Services continues to evolve, we make room for those that bring to the table dedication, being detailed, and invaluable experience, while at the same time putting the Royal Services polish to the staff and the facilities.
How do you include the human side into your business? Do you take into consideration your staff, their needs and what each of them can contribute to you and your organization? I would love to know and get into a discussion on this point. We all can learn from each other and become better rounded business people.
Thank you Kim for contributing to this all so important subject.
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